On Leadership and Service

I am reading this interesting book on leadership by James Hunter. The title is “The World’s Most Powerful Leadership Principle.” The focuses on the concepts of servant leadership which build on a previous book by the same author titled “The Servant.”

I came across quote in the book by Jack Welch the former CEO of GE. I am not a great fan of Welch but I really liked this quote. Jack said “while employees are looking up the food chain worshiping the king and queen, they’ve got their asses to the customer.”

I think this statement describes the vast majority of businesses and indeed ones who are in the service sector. So many of our employees in the modern corporation are worried about what the boss wants them to do (so that they can get the promotion), very few are worried about the customer.